management

Information Technology Outsourcing and Successful Knowledge Transfer: An Exploratory Case Study

Author: 
Cynthia McGowan
Program of study: 
D.M./IST
Abstract: 
The purpose of this qualitative exploratory case study was to uncover the perceptions of Information Technology Outsourcing (ITO) project leaders and project teams regarding knowledge transfer between

Correlation Between Customer Relationship Management System Usage, Product Innovation, and Customer Satisfaction

Author: 
Wouroud ElFarmawi
Program of study: 
D.M./IST
Abstract: 
This quantitative correlational research focused on the correlations between the CRM usage, product innovation, and customer satisfaction.

The Effects of Leadership Practices and Behavior on Employee Satisfaction within the Federal Government

Author: 
Erika Y. Wilburn-Campbell
Program of study: 
D.M.
Abstract: 
The purpose of this qualitative descriptive phenomenological research study was to explore the lived experiences and perceptions of leadership practices and behaviors on employee satisfaction.

Case Study: Exchange Leaders' Perceptions of Technology Challenges Supplying Shaving Cream to Soldiers in Afghanistan

Author: 
Lisa Marie Comstock
Program of study: 
D.M./IST
Abstract: 
The purpose of this qualitative single-case study was to examine 29 Exchange leaders’ perceptions of challenges on how the Exchange supply chain technology can enable better delivery of supplying shav

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