Information Systems and Technology

Information Technology Outsourcing and Successful Knowledge Transfer: An Exploratory Case Study

Author: 
Cynthia McGowan
Program of study: 
D.M./IST
Abstract: 
The purpose of this qualitative exploratory case study was to uncover the perceptions of Information Technology Outsourcing (ITO) project leaders and project teams regarding knowledge transfer between

Correlation Between Customer Relationship Management System Usage, Product Innovation, and Customer Satisfaction

Author: 
Wouroud ElFarmawi
Program of study: 
D.M./IST
Abstract: 
This quantitative correlational research focused on the correlations between the CRM usage, product innovation, and customer satisfaction.

Case Study: Exchange Leaders' Perceptions of Technology Challenges Supplying Shaving Cream to Soldiers in Afghanistan

Author: 
Lisa Marie Comstock
Program of study: 
D.M./IST
Abstract: 
The purpose of this qualitative single-case study was to examine 29 Exchange leaders’ perceptions of challenges on how the Exchange supply chain technology can enable better delivery of supplying shav

Implementing Document Management Systems in SMB Organizations: A Qualitative Exploratory Case Study

Author: 
Danny Troutman
Program of study: 
D.M./IST
Abstract: 
The purpose of this qualitative exploratory single case study was to identify the skills, knowledge, and experience necessary to successfully implement a document management system (DMS) in a small-me

Integrating Cybersecurity Education in K-6 Curriculum: Schoolteachers, IT Experts, and Parents' Perceptions

Author: 
Avideh Sadaghiani-Tabrizi
Program of study: 
D.M./IST
Abstract: 
The educational system has been challenging children through competitive societal information-age education by promoting achievement among students, in preparing children for global excellence.

Social Engineering and Enterprise Security: An Exploratory Qualitative Case Study

Author: 
Taurus J. Jackson
Program of study: 
D.M./IST
Abstract: 
The focus of this qualitative exploratory case study was to explore present control methods and solutions used throughout technology-based, healthcare-based, and manufacturing-based organizations in S

The Adult Learner's Opinions on the Integration of Critical Thinking Using Technology: A Qualitative Case Study

Author: 
Carol Nash
Program of study: 
D.M./IST
Abstract: 
This qualitative case study provided insight into college students’ experiences with critical thinking and technology integration in course delivery.

Leaders' Emotional Intelligence and Subordinate Job Response: Application Within the Information Technology Industry

Author: 
Lucia Caron
Program of study: 
D.M./IST
Abstract: 
The purpose of this quantitative correlational study was to assess emotional intelligence levels among technology leaders and determine if a relationship exists between high emotional intelligence of

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