airline industry

The U.S. Airline Industry and the Mishandled Baggage Incidents: A Multiple-Case Study Using Data Mining

Author: 
Gustavo A. Varon
Program of study: 
D.M.
Abstract: 
This is a qualitative, multiple-case study of the handling of checked baggage which led to uncover themes in the mishandled baggage cases reported by customers of U.S.
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