Market Planning and Information

Market Planning and Information

Date(s)

July 1, 1990 to April 5, 2008

Status

Completed
Scholarly Activity Role: 
Officer
Organization Name: 
CIGNA
Role or Title within the Organization: 
Director, Market Planning and Information

·        Quantified customer satisfaction and implemented changes in key functions which increased customer service by 20%  

·        Proposed and implemented plans for increasing enrollment in voluntary coverage with a yearly potential of $60MM

   ·        Quantified customer satisfaction and implemented changes in key functions which increased customer service by 20%  

·        Proposed and implemented plans for increasing enrollment in voluntary coverage with a yearly potential of $60MM