Appreciative surprise: A strategic approach to generating reflexive responses to meet the challenges of 21st-century corporate citizenship


This article describes a new approach that incorporates vocabulary and tools from design and the arts to nurture iterative, reflexive learning in a managerial context. Opportunities for deep learning and innovation emerge when a moment of surprise challenges normative beliefs. Such learning has variously been described as double- or triple-loop learning, critical reflection, abductive logic, critical reflexivity, presencing or mindful learning. Management literature has highlighted learning models yet failed to provide mechanics or integrate interdisciplinary learning. Alternatively, applying visual vocabulary, tools and processes of thumbnailing, figure ground, edge and gestalt analysis could expand a manager’s capacity to respond to adaptive challenges of corporate citizenship.

This publication has been peer reviewed.
Publication Type: 
Journal Article
Elizabeth Johnston and Anthony Kortens
Year of Publication: 
Journal, Book, Magazine or Other Publication Title: 
The Journal of Corporate Citizenship
Greenleaf Publishing
Date Published: 
Monday, May 24, 2010
Publication Language: 

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