Society for Consulting Psychology

Society for Consulting Psychology

Building Consensus on Defining Success of Diversity Work in Organizations Abstract Internal diversity staff and external consultants use a range of tools and approaches to measure the effectiveness of diversity efforts in the workplace. Although the research literature includes studies on the effectiveness of diversity work in organizations, the results are equivocal. What is missing is a clear and consistent definition of success for diversity work that encompasses both tangible and intangible benefits. Such a definition would support creation of a metric to measure the extent to which an organization’s diversity efforts are successful. The purpose of this modified Delphi Study is to generate consensus among a range of experts on diversity on what definition constitutes success in terms of diversity work in organizations. Experts in organizational diversity will be selected among internal and external stakeholder groups and comprised the panellists for three-rounds of web-based data collection. The first round will consist of several broad, open-ended questions. In rounds two and three, experts will rate agreement with statements derived from the narrative data using a Likert-type scale. The results will reveal consensus on the essential components of success in diversity work. Diversity researchers will be able to test this definition empirically through creation and validation of a new metric to measure the essential components of success in diversity work. This study should provide clarity to the array of beliefs held by and among the diversity experts and help psychology consultants to differentiate between diversity work and the work that is “diversity-related.” Research question: What definition constitutes success in terms of diversity initiatives?