The Relationship Between Leadership and Communication Skills of Nurse Managers and the Organizational Citizenship Behaviors of Medical-Surgical Nurses and Nursing Assistants

Abstract: 

This quantitative research study, with a correlation design, used an online survey to determine if a positive correlation existed between the leadership and communication skills of nurse managers and the organizational citizenship behaviors of the nurses and nursing assistants who work on the medical-surgical nursing units of a community hospital in Northern New Jersey. The predictor variables were the employee’s perceptions of their nurse manager leadership and communication skills and the self-reported organizational citizenship behaviors of the registered nurses and nursing assistants. Results demonstrated a moderately positive, statistically significant correlation, r .35 and p value .000, between the leadership and communication skills of the nurse manager and the self-reported organizational citizenship behaviors of the registered nurses and nursing assistants. A leadership implication from this study is that nurse managers who have effective leadership and communication skills have a positive impact on the organizational citizenship behaviors of the nursing team.

This publication has been peer reviewed.
Publication Type: 
Journal Article
Authors: 
Cheryl B. Cullen
Pamela Ann Gordon
Year of Publication: 
2014
Journal, Book, Magazine or Other Publication Title: 
Management & Organizational Studies
Volume: 
1
Issue: 
2
Publisher: 
SCIEDU
Date Published: 
Monday, April 21, 2014
Publication Language: 
English
ISSN Number: 
2330-5495

Additional content will be provided upon request.