Consulting Skills Certification

Consulting Skills Certification

Date(s)

January 13, 2015 to January 15, 2015

Status

Completed
Scholarly Activity Role: 
Attendee
Organization Name: 
ATD

After this program, consultants are able to:

  • Understand the functions of a learning professional in the role of consultant.
  • Demonstrate exemplary internal consulting competencies, and the corresponding day-to-day behaviors required of an internal consultant.
  • Build relationships with clients, including techniques to effectively guide clients through the consulting process.
  • List questions to ask a client during a contracting meeting and/or data gathering meeting.
  • Outline client goals and set expectations for success.
  • Apply tools to analyze business needs and gather information.
  • Build credibility through communication to increase position as a knowledgeable, client-focused partner.
  • Model the most appropriate way to conduct a data-gathering interview and a feedback meeting.
  • Overcome resistance and difficult client behaviors.
  • Evaluate the solution/change, and identify areas for future improvement.

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