Role Clarity, Organizational Commitment, and Job Satisfaction during Hospital Reengineering

Abstract: 

 

This study investigated the relationships among role conflict, role ambiguity, organizational commitment, and job satisfaction experienced by clinical team members in a hospital undergoing reengineering. The sample consisted of 409 registered nurses (RNs) and 278 non-RNs. Participants who experienced much role conflict and ambiguity exhibited less organizational commitment and job satisfaction. RNs had more role conflict and ambiguity than non-RNs. No significant differences in role conflict and role ambiguity, organizational commitment, and job satisfaction were observed between RNs working on medical-surgical units and those on specialty units. Strategies that reduce role conflict and role ambiguity to increase organizational commitment and job satisfaction are discussed.

Publication Type: 
Journal Article
Authors: 
Margaret Kroposki
Carolyn Murdaugh
Abbas Tavakoli
Mickey Parsons
Year of Publication: 
2005
Journal, Book, Magazine or Other Publication Title: 
NursingConnections
Issue: 
1
Edition: 
12
Pages: 
27-34
Publisher: 
Washington Hospital Center, Division of Nursing
Date Published: 
Monday, March 22, 1999
Place Published: 
Washington, DC
Publication Language: 
English
ISSN Number: 
0895-2809

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