Correlation among Client Satisfaction, Nursing Perception of Outcomes, and Organizational Variables

Abstract: 

Client satisfaction as an outcome measure provides useful information to home healthcare managers. After a review of client satisfaction instruments in home healthcare, a study of 38 home health sites indicated that clients had a high level of satisfaction with nursing care. A correlational descriptive study compared the client satisfaction to the Community Health Nursing Outcomes Inventory. Findings suggest that client satisfaction was higher when nurses perceive meeting clients’ psychosocial needs, when nurses and supervisors maintain a good working relationship, and when nurses use guidelines to direct nursing practice.

This publication has been peer reviewed.
Publication Type: 
Journal
Authors: 
Margaret Kroposki
Judith Alexander
Year of Publication: 
2006
Journal, Book, Magazine or Other Publication Title: 
Home Healthcare Nurse
Volume: 
24
Issue: 
2
Pages: 
87-94
Publisher: 
Lippincott, Williams, & Wilkins
Date Published: 
Wednesday, February 1, 2006
Place Published: 
Philadelphia, PA
Publication Language: 
English
ISSN Number: 
0884-741X

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