Safety Risks of Cost Cutting in the Airline Industry: A Delphi Study

Safety Risks of Cost Cutting in the Airline Industry: A Delphi Study

Author: 
Ruben Marchena
Program of study: 
D.M.
Abstract: 
The purpose of this qualitative Delphi research study (Van Teijlingen et al., 2006) was to identify contributing factors to safety risks because of cost cutting through subcontracting in the airline industry at a maintenance repair facility in the southeastern part of the United States. The Delphi design is the best method in this study as forecasting plays a significant role in gaining a better understanding of the safety risks of cost cutting within the airline industry. The Delphi approach relies on the considered opinion of individuals presumed to be well-informed and specialists in their profession. The Delphi design is a method of inquiry more commonly used in the social sciences as well as in market research. Key statements from participants’ responses were loaded into NVivo 10 software organized to identify patterns or emergent themes. Central themes included knowledge of safety issues, training, experience level of subcontractors, quality assurance, lack of consistency, following safety protocol and documentation. The safety issues in aircraft maintenance, overhaul repairs were reported through the Liker scale survey findings. Models and theories examined throughout this study include Sampson’s (2008) outsourcing leadership model, Insigna & Werle’s business economic theory (2000), open systems theory (Von Bertanlanffy, 1956), socio technical systems (Coakes, LloydJones, & Willis, 2000), the focus theory (Briggs, 1994) and Maslow’s hierarchy of needs (1970). Sampson’s model examines the decision-making process in deciding whether to subcontract maintenance (Sampson, 2008).
Dedication: 
This dissertation is a dedication to my son Michael Marchena, who has supported me during my tough times, and my wife Nieves Marchena, who never wanted me to stop, encouraged me to continue, and is a person who has constantly spoken highly of me. The dissertation has been dedicated to Michael White, a coworker that regularly asked me, how long I had left to finish and encouraged me to continue. The dissertation is also dedicated to Michael Edwards, a coworker and a friend who supported me with his computer when my personal computer was in the shop for repair, and a person who many times told me that things were going to be all right. This is dedicated to Debra Harrison a former coworker that was my mentor at work and helped me with my grammar when I started my bachelors’ degree curriculum. I also would like to dedicate this dissertation to numerous coworkers who encourage me to continue. However, my coworkers throughout the years encourage me to seek a company that was going to honor my accomplishments. Furthermore, I would like to mention my younger brother Mike M. Marchena, who has looked up to me throughout the years and respected me as his older brother.
Acknowledgements: 
Special appreciation and thanks to: Dr. Roxanne Williams a former mentor a person who guided me throughout the dissertation process. I thank my committee members, Dr. Julia Bao, a person who stayed with me for several years, Dr. Dominick my second committee member who also supported me during the dissertation process as, she took over the position after the dissertation was completed but needed fine tuning. I would like to acknowledge Dr. Nancy Arduengo a professor at year three residency a person who convinced me to change my research method. Without Dr. Arduengo, I do not know where I would have been in the process. Last but not least I would like to acknowledge Dr. Lillie Hibbler-Britt my new mentor who stepped up and rescue me when I need a mentor, she guided me through the last steps through the program a person who showed me the way to the end of the doctoral journey I would have not made it through without her.