A Qualitative, Quasi-experimental Study on Emotional Intelligence and Leadership Performance in the Financial Services Industry

A Qualitative, Quasi-experimental Study on Emotional Intelligence and Leadership Performance in the Financial Services Industry

Author: 
Hillary A. Williams-Brown
Program of study: 
D.B.A.
Abstract: 
The purpose of this quantitative, quasi-experimental study was to determine the degree to which EI training and coaching influenced the EI test scores of management and nonmanagement leaders from a global financial-services software provider located within the southern region of the United States. The research tool was the EQ-I v. 2.0 from Mental Health Systems Inc. A repeated-measures t –test on the aggregated EQ Total Score from a pretest and posttest was used. Additionally, a repeated-measures ANOVA on the pretest and posttest EI scores for the five EQ Composite scores on the EQ-I v. 2.0 was applied. The study results indicated that EI training and coaching elicited EI growth for EQ Total Score and for four of the five EQ Composite Scales. The findings of the study indicated that management leaders experienced greater EI scores for EQ Total Score and all EQ Composite Scales than non-management leaders except decision-making. The sample included 10 management and non-management leaders. The theoretical framework supporting the study included Darwin emotional expression theory, Maslow self-actualization theory, Thorndike multiple intelligence theory, Goleman and Bar-On emotional intelligence quotient theory, and Mayer and Salovey emotional intelligence theory.
Dedication: 
Mother you are an inspiration. You managed to raise three successful daughters despite having only a middle school education. You cared for us and taught us to be strong. I can only hope that I can positively touch as many lives as you have. You have been my inspiration and guide. I would like you to know how very much I love you. For Joan and Jennifer My dearest sisters; God has blessed me with you and I am thankful. I am eternally grateful for all the encouragement that you gave me while I studied and struggled. Jennifer when I ran out of funding, you gave me a lifeline. Joan, for the many dinners and support that you gave, you made me know how much you cared. Consider this degree a shared honor. Thank you for praying for me even when I stressed and could not pray for myself. For My Extended Family To my family and friends, please join me in shouting Hallelujah! God has been faithful. I want to thank each of you for your encouragement, patience and support. Thanks for every telephone call, dinner plates delivered to my home, and for all the prayers.
Acknowledgements: 
God has been faithful to me; this journey would not have been possible without God in my life. God has granted favor, opened my mind to knowledge, given faith and endurance, and blessing to succeed. The Lord has exceeded all my expectations and I give Him glory and honor for being an awesome God. Dr. Roxanne Williams, you are not just my mentor but you are my sister. I thank God for you and for placing you in my life. Your kindness and guidance throughout this journey made a tremendous difference to me. When I first contacted you about being my mentor, I prayed to God for someone who would care about my success. God blessed me with you; you are the greatest. Your attention to detail, your consistent coaching and mentoring, your words of encouragement, and the fellowship we shared were phenomenal. My dissertation has a high quality because of your love and assistance. I will always be grateful to you. Dr. Barbara Turner and Dr. Terry Howard, thank you for participating in a superior committee with Dr. Williams. Your guidance and correction made a significant difference in the quality of this dissertation and for my success. When I started this journey to become a learner, scholar and practitioner, I was apprehensive of the challenges that were ahead of me. The journey has been difficult, the challenges and struggles of live were overwhelming, and there were times I wanted to throw in the towel. I have God on my side and He gave me the strength to endure. As a teenager, I was told I was never going to succeed; I was a teenager and pregnant, and the future was not promising. God had a plan for my life and today I walk in purpose. I am driven to change the world around me and to show young people that it is not what people say about you that makes you who you are; it is all up to God; He defines you. Tyler Donald Maurice Anderson – my son, you have been my greatest challenge. You have taught me how to love unconditionally and you have helped to garner a spirit of forgiveness that I never knew was possible. My desire is that you will mature in every area of your life and that you will succeed despite your past failures. Through our struggles, I have learned to pray without ceasing; to believe God for His promises and to rest assured that God has our lives under His control. I pray for you every day; I hold you in my heart at all times; when I am away from you, there is a gap in the core of my soul. I love you my child and I thank God for you. To my dearest Jaliyah and Jamare, you are my heartbeat. You give me a reason to smile every day. The love we share is so special; I love you not just from my heart but also from my soul. I am happy to be your grandmother and I look forward to helping you to succeed in whatever path you choose. To my friends – my doctoral journey is ending but new doors are opening. I was absent from many gatherings and celebrations, there were time I had to say no; there were times I did not answer calls. I thank you for your love and prayers and for your understanding. Knowing that you were praying for me provided comfort and I am eternally grateful. Today, I have a new challenge. I have another tool in my arsenal that will give credence to the understanding that all things are possible to those who believe and work hard.