The National Guard Join Staff Workflow Management Process: A Descriptive Case Study

The National Guard Join Staff Workflow Management Process: A Descriptive Case Study

Author: 
Reuben Lewon Adams
Program of study: 
D.M.
Abstract: 
This was an inquiry on the National Guard Joint Staff (NG-JS) workflow management process. The purpose of the study was to explore knowledge or workflow process gaps within the NG-JS workflow management process, and to then propose ways to remediate those gaps in order to improve organizational effectiveness. This study fits within the larger body of knowledge on management processes. The specific problem is that nonadherence to workflow management process may adversely impact the ability of the Office, Chief National Guard Bureau to provide life-saving capabilities during catastrophic crisis events. The study was guided by the social constructivist approach. The qualitative method and a descriptive case study design were employed to conduct the inquiry. The sample population included 5 highly experienced workflow managers who possessed the relevant subject matter expertise on workflow management processes. The thematic analysis and synthesis process used in this study which produced 8 significant findings related to the socialization aspect of workflow management. The findings revealed that Subject Matter Expertise, Statutory Obligations, Governance, Timeliness, Staff Training, Knowledge Creation and Transfer, and Social Interactions are critical to the effectiveness of the NG-JS workflow management process. The researcher concluded that implementing policies and programs centered on those findings provides the organization a high likelihood of improving organizational effectiveness. The implications of the inquiry are that the field may leverage these findings to develop or improve workflow policies, programs, and training.
Dedication: 
This work is dedicated to the many family and friends that contributed to my success along my journey that began fifty plus years ago. This work is dedicated to my deceased parents, Beeler James Adams and Pearlena Adams, and my God-Mother Arelia Mae Walker, all of whom continue to be the wind beneath my sails. The work is dedicated to my surrogate and church families in Jonesboro-Hodge, Louisiana. None of my accomplishment would be possible were it not for the small-town, close-knit character, values, and work ethic instilled in me by the Jonesboro-Hodge community; the community where my journey began and with which I remain closely connected. Your many contributions over the years demonstrates that it really does take a village to raise a child. I dedicate this work to my daughter, Aylin Amanda Taylor, and my son-in-law Pierre Taylor. Looking ahead, I dedicate this work to my grandchildren Kays, Sophia, Kahn, and Leila Taylor, and my God-Children, Adama Adams, and Kasey Diggs in hopes that it will demonstrate to them that their ability to achieve their dreams is only limited by their imagination and their willingness reach for the stars. They are an inspiration to me and I take comfort in knowing that the world will be in good hands with their generation. Thank you all for sharing in my journey and for your many contributions to my success!
Acknowledgements: 
I first want to acknowledge my excellent committee. Dr. Barbara Mather, Dr. Nicole Watkins, and Dr. Linda Fenty made this study one of the most enriching experiences in my life. My third class in the doctoral program was RES/711 Fundamental Principles of Sound Research, facilitated by Dr. Mather. After completing the class under Dr. Mather’s leadership, I had no doubt in my mind that I wanted Dr. Mather to serve as the Chair of my committee. I requested and Dr. Mather obliged to serve as my committee chair and mentor. Dr. Mather epitomizes the roles of leader, Chair and mentor. Her guidance and example inspired me to greater heights. Her selfless dedication and tireless commitment to my needs enabled me to progress through the Doctor of Management Program without repeating any of the program milestones. I cannot imagine my doctoral journey being as enriching and fun without her being a part of the experience. Upon attending RES/724 Qualitative Methods and Design under Dr. Watkins and seeing her impeccable and diverse educational background, I requested that she serve on my committee. With little previous knowledge of me, Dr. Nicole Watkins accepted my request for her to serve as a member of my committee. Dr. Watkins’s management experience and mentorship proved invaluable. Dr. Linda Fenty has been a colleague, friend, and mentor for nearly ten years. I endeavored to take this journey to a large degree based on Dr. Fenty’s example as an exemplar and a widely known and respected figure across the Joint Training and Exercise community in which we both serve. Her steadfast commitment to my success throughout this process was inspirational and her expertise in my area of concentration was invaluable. Through their leadership my committee provided a remarkable example of professionals reaching back to bring a new generation of professionals into the doctoral realm of academia. Going back to where it all began, I want to acknowledge the faculty at Jonesboro Hodge High School who taught me, who saw things in me that I neglected to see, and who planted within me the seeds of success. I want to acknowledge Mr. Willie Wells (Command Sergeant Major, U.S Army, Retired / Director of Training and Documentation Systems Incorporated, Retired) who cultivated and nurtured those seeds into full blossom by inspiring me to pursue my college education while serving in the military; for his enormous contributions to my personal and professional development in his roles as mentor, role model and leader; for demonstrating the importance of taking time to help others along the way and for always placing the needs of his subordinates above his own. I want to acknowledge the faculty members of Troy State University, Fort Benning Georgia, all of whom where professors and practitioners, for bestowing their practical experiences, institutional knowledge, and wisdom, upon me. I want to acknowledge Brigadier General (retired) Dr. Timothy Cathcart who made major contributions to my development and advancement as a Federal Department of Defense Employee; for inspiring me to dig deeper, to look beyond what most think is possible, and to always strive for more. Having made this journey before me, Dr. Cathcart convinced me that I had what it takes to complete this journey. I want to acknowledge my current leadership for their commitment and support to my journey. I offer special thanks to Major General Patrick Murphy, Director, National Guard Bureau Joint Staff and Mr. Jeronimo Guareno, Associate Chief of Staff, National Guard Bureau Joint Staff, for granting me permission to conduct the study, to solicit participants for the study, and for granting access to the facilities and unclassified information during the study. My current leadership also worked with the University of Phoenix Institutional Review Board to ensure that my research protocols were legally and ethically sound. Without their support, this journey would not have been possible. Last but certainly not least, I want to acknowledge Marie Henry for her untiring contributions to my success during this journey. She was my editor/reviewer, and in her role, she very meticulously proofread every word of every writing assignment I completed as part of this program, I am forever grateful for Marie’s unwavering support!