Music Listening in the Workplace in Puerto Rico: A Hermeneutic Case Study

Music Listening in the Workplace in Puerto Rico: A Hermeneutic Case Study

Author: 
Maria S. Garcia de la Noceda
Program of study: 
D.M.
Abstract: 
Increased access to mobile music devices opened the door for a new era of listening to music as part of daily activity, including the office environment. Music, as part of the sonorous environment in which we live and work, may affect job satisfaction and performance negatively or positively. The purpose of this hermeneutic case study was to investigate the perceived relationship between listening to personally selected music while performing duties in the workplace and concentration, efficiency, and stress of public employees in Puerto Rico. Participants shared their experiences and insights through an initial questionnaire, an open-ended questionnaire, and an interview. The investigator applied an interpretative hermeneutic approach for data analysis. The theoretical perspectives, expectancy theory and theory of mood management and arousal, that guided the development of this study helped focus the data analysis. An iterative technique was used to analyze data and identify themes that emerged and were presented through explanation building. Results indicated that participants utilized music to alter or manage their experience in the workplace, control their environment, facilitate routine monotonous tasks, or as a tool to socialize. Three main themes emerged: mood regulation, work-related task assistance, office environment regulation. The study integrated theory, research and practice in a holistic approach to learning, exploring, inspiring, and adding to the body of knowledge about music listening in the workplace. The results can be used by scholars, practitioners, and leaders to identify new and effective ways to incorporate music listening as an organizational performance method to increase job-related productivity.
Dedication: 
I dedicate this work to my beloved children: Liza, Tito, Janca (RIP), and Boidi. I am so proud of you….I hope you will be proud of me as well. I love you!
Acknowledgements: 
I want to thank my parents for my first breath and the opportunity to come to this earth. For helping me be who I am and for instilling in me moral and ethical values. I am sure that you would be proud of whom I have become and all the things I have accomplished. To everyone that, one way or another, helped me through this journey. Your names might not be here but you can rest assured that you will be in my heart forever. To Dr. Harold D. Rivera, my Operations Management professor, who planted the doctoral seed in me and watered it with his faith in my capability to accomplish such a great feat. To my “trained representatives” Winnie Pérez and Angel Peña, who helped me with translation and the process of interviews...but much more than that, with their unconditional support. To my committee, Drs. Sheila Johnson and Heather Allen, thank you for your continued guidance and support. Your experience, knowledge, and insight helped me get to this point. Thank you for your patience and understanding during this long process. I am so proud to have you on my team! Lastly, to my Chair, Dr. Susan Mandel. We officially started this journey on February 13, 2011. Since then, Dr. Suzi became my “light at the end of the tunnel.” She has supported me, not only through my dissertation process but through difficult personal times. I will be forever grateful for your leadership, guidance, and unconditional mentoring. You were my eyes, my brain, my conscience, and my reason. You guided me firmly but gently. I will forever be grateful. Thank you God, for blessing me with such a great team of supporters. You are my Rock!