Lessons Learned in Supply Chain Leadership: A Delphi Study

Lessons Learned in Supply Chain Leadership: A Delphi Study

Author: 
Eugene H. Pfeiffer
Program of study: 
D.M.
Abstract: 
This qualitative study, using a two iteration Delphi method, identified five supply chain leadership best practices. The primary focus of the best practices is to provide proven practices that meet the needs and requirements of supply chain leaders to effectively lead supply chains. A panel of experts selected from the Council of Supply Chain Management Professionals online database provided data for the study via a commercial electronic survey service. The expert panel provided open and closed ended, subjective responses to the study questions. The survey service collected and summarized the raw data. Manual analysis provided the basis for modifications to the Delphi survey instruments after the pilot study and the first iterations of the Delphi process. The findings allowed validation of three of the four candidate best practices identified during the literature review and two best practices identified during analysis of the first iteration responses. The five leadership best practices could provide leaders the knowledge to improve innovation and strategic leadership within supply chains.
Dedication: 
I dedicate this dissertation to my family, who gave their strength, energy, and room for me to pursue my dream. I am grateful beyond words for their love, wisdom, smiles, and inspiration. This dissertation is dedicated to my wife Cecile, my daughter Brittany, and my son Travis. The doctoral journey is a stimulating, thought-provoking journey full of opportunities to learn, transform, and create knowledge. The journey was challenging not only for me but also for my family, who bore much of the burden. One cannot complete a doctoral journey without the support of family. I would also like to dedicate this dissertation posthumously to my grandfathers, one of whom set an example for me as an academic professional and the other who encouraged me and believed in me when I doubted myself. Finally, I thank God who has blessed me so richly!
Acknowledgements: 
I give thanks to God, who made this journey possible and, I believe, prodded me to take the challenge in the first place. I acknowledge my loving, patient wife, Cecile, who provided support, encouragement, and kept me grounded during this long journey. One does not complete a dissertation without the help of many supportive people. I am indebted to my University of Phoenix associates and classmates who helped me throughout the process, especially Dr. Nancy S. Bostain, my committee chair, who provided precisely what I needed when I needed it. To Dr. Deborah Hutti and Dr. Dorothy Potter, my committee, thank you for the valuable insights and inspiration. I also must acknowledge the Delphi committee members from many companies from across the country who helped make this research possible. Each Delphi study panelist took time away from his or her busy schedule to participate in the study. Your insights and willingness to share your experiences and opinions made this dissertation possible.