The Influence of Spiritual Leadership on Employees and Organizations: A Multiple Case Study

The Influence of Spiritual Leadership on Employees and Organizations: A Multiple Case Study

Author: 
Jennifer Norman
Program of study: 
D.M.
Abstract: 
The purpose of this qualitative explanatory multiple case study was to explain the real world experience of employees in six high spiritual leadership organizations during highpressure seasons, and examine the influence of spiritual leadership on organizational commitment, life satisfaction, and productivity despite industry pressures in those six small to mid-sized professional accounting (SMPA) firms in the United States. This case study used a Spiritual Leadership Qualifying survey to assess high levels of spiritual leadership, participants’ written accounts of their most recent tax season, and semistructured interviews applying a walk-through strategy to discuss those written descriptions to collect data. Upon the conclusion of data analysis, four primary themes emerged with the use of NVivo 11. The four themes were highly referenced traits of Altruistic Love during high-pressure seasons; highly referenced productivity during highpressure seasons; work serves a purpose and team members are family members or perceived as family members; and employees of higher ranked SPL firms suggest they handle high-pressure seasons through having a balanced work-life (Life Satisfaction). The participants in the study, who were in the highest-ranking spiritual leadership firms, had firm leaders in the RAN ONE Americas, LLC Masters Program™. A recommendation for future research is to explore the experiences of employees whose leaders in the firms have been in this Masters Program™ for two or more years to understand spiritual leadership’s influence specifically on employees’ well-being.
Dedication: 
“Praise Him for His mighty acts; Praise Him according to His excellent greatness!” (Psalm 150:2) Many times insight offered to clients on growing their business began with a comment “A wise Man once said…” When clients applied the suggestions following this brief comment, they saw significant changes in their business. These changes prompted one client to ask, “How could someone so young have so much wisdom?” That question sparked this journey on spiritual leadership. I only sustained such a divine drive to complete the doctorate program with the guidance, wisdom, and assistance of Jesus Christ and His Word. I dedicate this body of work to Jesus my Savior for His mighty acts and excellent greatness. I dedicate this research to my husband Stephen and my son Myles for their patience, support, love, hugs, prayers, and kisses when I needed them most. I look forward to catching up on postponed vacations, movies, date nights, and decorating projects. I dedicate this study to my mom Claudia Paige who never gave up on me. She is such a prayer warrior and gift. I know God loved me so much to be born to such a woman of strength and determination. I also dedicate this research to my deceased dad who has been an inspiration to me since his passing of cancer in 1985. He always believed I would do great things and that all obstacles would soon be stepping-stones. If he were alive, we would be celebrating with a banana split and many tears. I am my daddy’s girl. Lastly, I dedicate this research to my other family members and friends who have been there from the beginning. To my brother and sister in-law Chris and Arnita, thank you for your love, support, and kind words in this journey. You are priceless. To my brother and sister in-law Woody and Carol, thank you for your encouragement and love. I look forward to those winter stays in Nebraska. To Tamela (aka Bird), you are a true blessing. Your friendship and more importantly your sisterhood was unmatched. I cannot tell you how much I value you. To Dale, you saw through all my pain and disappointments and still insisted on calling me “Dr. Jen.” You wanted to speak my destiny to ensure I walk in it. There are hosts of other people who have been there from the beginning. You know who you are. God bless and keep you!
Acknowledgements: 
“A wise man will hear and increase learning, And a man of understanding will attain wise counsel” Proverbs 1:5 The completion of this dissertation was only possible with the encouragement and wise counsel of my committee, family, and friends. I cannot thank you all enough. I would like to thank my dissertation chair Dr. Louis Fry for remaining with me from the very beginning of this journey. Your encouragement and guidance has made me a person of great understanding. Moreover, your perseverance and passion for the study’s impact on society was a true motivation for completion. I also want to thank Dr. Brian Cole and Dr. Donna Smith for their guidance, support, and availability as committee members. You really exceeded my highest expectations for committee members who had joined this journey at the end of the process. I have been blessed to have an opportunity to work with you. In addition, I give a huge thank you to Dr. Arthur Jue and Dr. D’Marie Hanson whose insight and feedback were critical at the early stages of my journey. I cannot thank you enough for your feedback, kindness, and support. There were times that I did not see the end in sight, but your words of reassurance provided the strength I needed to persevere. I also want to thank Dr. Matthew Gonzalez. Your kindness to contribute to this journey when I lost a committee member during the last stretch was truly appreciated. I cannot thank you enough for your availability. Additionally, I want to thank Dr. Herman van Niekerk. You are a true miracle. Thank you so very much for joining my committee at the last minute. Words cannot convey my deepest appreciation. Moreover, I want to also acknowledge the Enlightened Business team (aka RAN ONE Americas, LLC). I want to thank Rick, Mike, Matt, Mary Ellen, and Lonni for your patience and confidence in me. Your positive declarations made the process possible. Lastly, I would like to thank those RAN ONE Americas, LLC members who participated in the study. Whether your firm participated in the qualifying survey or participated in the interviews, your contributions were valued and appreciated.