Healthcare Providers’ Cultural Competence and Patients’ Satisfaction: Perceptions of African Immigrants in Queens, NY

Healthcare Providers’ Cultural Competence and Patients’ Satisfaction: Perceptions of African Immigrants in Queens, NY

Author: 
Nigel Enogieru Sunday Osarenkhoe
Program of study: 
D.H.A.
Abstract: 
This correlational quantitative study examined the healthcare perceptions of African immigrants in Queens, New York regarding their providers’ cultural competence and patient satisfaction. A modified version of the Patient Satisfaction Questionnaire (PSQ-18) was used to assess time spent with doctor, how well doctors communicate; follow up on test results; helpful, courteous and respectful office staff; getting appointments, care and information; interpersonal manner; technical quality; waiting time; access to medical specialists; timely medical care and availability of medical care. The PSQ-18 is aligned to the Customer Assessment of Healthcare Providers and System (CAHPS) to assess patients’ perceptions of their providers’ cultural competence. This study established a strong correlation between African immigrants’ perception of providers’ cultural competence and patients’ satisfaction variables. The findings from this quantitative correlational study indicated the need for healthcare leadership to provide education and training that will assist providers in progressively increasing their levels of cultural competence to deliver culturally appropriate care to a culturally distinct population. Among other factors, the study could be limited by the instrument validity, which did not directly measure cultural competence. This may pose a challenge in that the results may not be generalizable, but because of the broad definition of cultural competence and what the instrument measured, the instrument was used.
Dedication: 
Now unto God who is able to do exceeding abundantly above all that we ask or think, according to the power that works in me (Eph. 3:20), praise and adoration. I would like to humbly dedicate this work to my dear wife Carol and daughter Osato, my best friend I the whole wide world, for their un-surpassing love, support, sacrifices, and encouragement throughout my doctoral journey. Your constant challenge to take the next step helped to move me inch by inch closer to the finish line, an accomplishment we now proudly celebrate
Acknowledgements: 
This achievement was accomplished with the unwavering support of my committee chair Dr. Holmes, who stood by my side as a mentor, confidante, and supported me as I navigated this arduous journey to achieve my goal. I also thank my other two committee members: Dr. Brinkman and Dr. Rhoades, for their promptness and readiness to provide the necessary feedback and suggestions that helped make the study a success. I would like to acknowledge my colleagues that I was privileged to meet during my doctoral journey who were very supportive. I would like to acknowledge the members of the Deeper Life Bible Church and the Winner Chapel International for their support.