Exploring Burnout and Turnover Intentions of Frontline Grocery Employees in Western New York

Exploring Burnout and Turnover Intentions of Frontline Grocery Employees in Western New York

Author: 
Steven Harrison
Program of study: 
D.B.A.
Abstract: 
This study tested to see whether statistically significant relationships existed between frontline grocery employees’ perceptions of their work environment, burnout, and their turnover intentions. The sample population consisted of 151 employees from a grocery chain in Western New York. The participants involved provided their perceptions using the Maslach Burnout Inventory General Survey, the Areas of Worklife Survey, fifth Edition, and the Kelloway, Barham, and Gottlieb (1999) Turnover Intentions Survey. The findings showed that cynicism was the key burnout dimension in turnover intentions. Values were the most critical area of the work environment regarding turnover intentions. The results of this study provided insights with respect to how the intentions of frontline grocery employees to leave their jobs relate to particular aspects of their work environment and burnout. The results may also provide areas to target for intervention to minimize the risk of frontline grocery employees leaving the industry.
Dedication: 
I would like to thank Christ for giving me the strength to pursue a doctorate degree. I dedicate this dissertation to my parents, Mr. and Mrs. Willie Lee Harrison. Both of you are my role models. I dedicate this dissertation also to my wife Pam and my daughter Stephanie. I thank you two for your love and support throughout my doctoral journey.
Acknowledgements: 
I would like to thank my dissertation chair and committee members: Dr. Everett Poore, Dr. Pearl Smith, and Dr. Pamela Gordon. Dr. Poore, I am very grateful for your support and constructive feedback. You have made my doctoral experience very enjoyable. Dr. Smith and Dr. Gordon, thank you for the invaluable insights you both provided throughout the proposal and dissertation process.