Explanatory Case Study: E-Mail on Face-to-face Communication and Organizational Effectiveness

Explanatory Case Study: E-Mail on Face-to-face Communication and Organizational Effectiveness

Author: 
Shonnette G. Rana
Program of study: 
D.M.
Abstract: 
The purpose of the qualitative single explanatory case study design, which was supplemented with narrative inquiry techniques, was to explore individual e-mail users’ perceptions and experiences regarding the effect of e-mail on face-to-face communication and influence on organizational effectiveness. A comprehensive explanatory account is offered of participants’ insights on the impact of e-mail on face-to-face communication and influence on organizational effectiveness. Data were collected from autobiographical essays prepared in response to questions. Five major themes emerged from the data. The themes included company mission/goals as a correlation to organizational effectiveness, effective communication, miscommunication/misinterpretation/barriers involving e-mail, productivity, and body language. Two outlier themes also emerged from the data: limited resources/convenience and e-mail as a tool for keeping records. The findings suggest organizations could establish a definition for communication success and criteria for organizational effectiveness, establish a primary method of communication, and establish official organizational e-mail guidelines. These suggestions may improve organizational communication and strengthen overall organizational effectiveness.
Dedication: 
I dedicate this dissertation to my son Arjun, Jr. (aka AJ) for coming into my life in the middle of my doctoral journey. I enjoyed carrying you in my belly while working on my proposal and I enjoyed holding you in one hand and typing with the other as I wrote chapters 4 and 5. I would never trade those moments for anything in this world. You are my everything, AJ . . . I love you always and forever and for life.
Acknowledgements: 
Dr. Kendall Zoller, you are the first person I want to acknowledge. When I started building my committee, you and a few others reached out to me with interest in my topic. You are the only committee member who stayed with me from beginning to end. I appreciate all of your support, feedback, and suggestions. Thank you for your commitment. Dr. Patricia Traynor, I am appreciative of your strong mentorship and coaching. You endured the journey with me and, with your help, I achieved all the major milestones in less than 1 year. Thank you for your commitment. Dr. Joan Chambers, just when I was about to become disheartened that I could not find another committee member who would add value to my team, I read your biography and reached out to you. I cannot thank you enough for joining my team. I appreciate all of your support, feedback, and suggestions. Thank you for your commitment. Dr. Zoller, Dr. Chambers, and Dr. Traynor, you were all instrumental to my success. Dr. Zoller, you provided expertise in my chosen topic. Dr. Chambers, you provided expertise in my chosen design. Dr. Traynor, you provided direction and expertise on what makes a successful dissertation. To all of you, thank you. I would like to acknowledge my husband, Arjun, and my son, Arjun, Jr. (aka AJ). You two are my rock . . . my two favorite men. I love you both, always and forever and for life. I appreciate your love, patience, and support. To my parents, Edward and Adamay, my late brother Winston, and my brother John, thanks for all of your encouragement in my personal and professional goal to achieve my doctoral degree. I love you all.