The Effects of Leadership Practices and Behavior on Employee Satisfaction within the Federal Government

The Effects of Leadership Practices and Behavior on Employee Satisfaction within the Federal Government

Author: 
Erika Y. Wilburn-Campbell
Program of study: 
D.M.
Abstract: 
The purpose of this qualitative descriptive phenomenological research study was to explore the lived experiences and perceptions of leadership practices and behaviors on employee satisfaction. The study examined different elements and how those elements influenced the employees’ perception of the organization and leader. The study focused on leadership’s behavior and practices, organizational traditions and cultures, job satisfaction, and other elements employees identified as influencing factors. A sample of 19 employees participated in the study from the General Services Administration, Public Building Services - Region 7. Research was conducted through face-to-face interviews using seven semi-structured interview questions. Lived experiences from the participants was analyzed, organized, and interpreted using NVivo 11. Participants provided experiences that have influenced either satisfaction or dissatisfaction with the organization. The data identified four fundamental themes: 1:) inadequate leadership can influence employee motivation, 2:) many leaders lack interpersonal skills, 3:) obvious favoritism exists within the organization, and 4:) the organization does not have an effective career progression program. Information identified may provide leadership within the organization with information to develop effective strategies to improve leadership-employee relationships and organization performance.
Dedication: 
I am dedicating this dissertation to my beautiful daughters, Te’Lr Miohn and Ahnoë Niohn. While you were too young at first to understand why mommy was always busy, you now understand the sacrifices that were made. You were and always will be my biggest achievements and greatest reasons! I am also dedicating this dissertation to my husband, United States Army MSG (Ret.) Ahmal R. Campbell. You are my rock, my light, my purpose, my destiny, and my love! I thank you for playing both roles when I was locked in a room writing papers, in class, or working in another state. A “Thank You” could never be enough. A special “Thank You” to my mom, Royce M. Wilburn Lock, for sacrificing your time, your freedom, and especially for setting the example of what a strong woman should be! I am sending a special love dedication up to heaven to my Aunt, Beverly Lee Wilburn-Gray. Every time I saw you, you asked, “How is school going?” And I would give you an update. Well, Auntie, I did it! I am thankful for your positive attitude and for you always sending inspirational readings and articles. For family members that constantly encouraged and motivated me, I thank you all! A special “sisterly” thanks to Nova M. Holly! You are truly the best sister a girl could dream of and a blessing in disguise. Special thanks to my best friend, Donitia D. Northcross, for always being there when I need you! You ladies are truly a shining star and have been “real” friends, sisters, and true supporters throughout this journey, regardless of whatever was going on in your lives, and I love you dearly. To all the people that have supported me, I truly thank you! Turn the page, as this is just a chapter in my life. The book is nowhere near complete.
Acknowledgements: 
I would like to acknowledge my committee chair, Dr. Leah P. Hollis, who led me through this journey. I know without her focus, knowledge, and expertise this journey would have been much more difficult. I am thankful for her patience and focus when frustration reared its ugly head and almost got the best of me. She remained calm and kept me on track. I would also like to acknowledge my committee members, Dr. Richard Hall and Dr. Arlene Scott. The feedback, support, and encouragement my committee members provided me during this journey played a major role in my successful completion of this academic venture. A special acknowledgement goes to Dr. Kimberly Lockwood, who stepped in as a committee member with no hesitation. Her efforts to guide me to the end of my journey are greatly appreciated. I would like to acknowledge my mentor, James Ferracci, for taking the time to share his vast knowledge of the organization, leadership, and the importance of good business. His knowledge sharing provided valuable information in helping me determine what I would like to do next. Finally, I would like to acknowledge the handful of truly close friends, who endlessly offered encouragement through their steadfast belief that I could accomplish this great milestone. Having true friends to cheer you on, when you have reached burnout and just want to lead a regular life is paramount. Your words of encouragement, laughs, cheers, and experiences were motivators in helping me reach this milestone of success. Thank you all