An eDelphi Study: Employee/Manager Self-service Decision Making for the Human Resource Information Community

An eDelphi Study: Employee/Manager Self-service Decision Making for the Human Resource Information Community

Author: 
Mary Susan Miserda
Program of study: 
D.M./IST
Abstract: 
This eDelphi study used three-iteration process to develop a new ESS/MSS technology decision making framework for Human Resource information community. The main premise of the ESS/MSS technology decision making is to increase post-implementation success by providing both employees and managers greater control and access capabilities to personalized and relevant information and data as well as mitigate expensive HR and HRIT support. The initial 11-panel experts from a large aerospace and defense organization provided data for the study using leading global aerospace and defense organization (LGADO) web-based survey tool. The QSR NVivo10 software tool provided the means to consolidate, organize, and present the analysis of the study findings. The study findings indicated post-implementation success, flaws, and failures in the current ESS/MSS technology decision making process. The findings provided significant recommendations to increase strategic collaboration through early engagement of key stakeholders, critical thinking, and methodical ESS/MSS technology decision making.
Dedication: 
For my children Annmarie, Markanthony, and Domagoj Patkovic, my friend Ivanka Cale, and survivors of domestic violence. Remember the current circumstances of your life are momentary and can change when you have the courage to place your hand into the hand of God who will turn your life from a mound of ashes into glory one-step at a time to arise like the phoenix. My doctoral journey challenged me mentally, physically, spiritually, and emotionally, as it required many sacrifices not only from me but also from those around me, especially my precious children. Annmarie thank you for taking care of me when I should have taken care of you, encouraging me by cheering me each step of the way along my journey and you inspired me to get up even when I stumbled. Markanthony your pride in my accomplishments kept me going regardless of how difficult life became. Domagoj you kept me on my toes by reminding me there were other aspects of my life beyond this journey. To my dear friend Ivanka thank you for being the rock, friend, and sister that supported me by being a second mother to my children and remained my friend during all the laughter, tears, joys, and fears. Special thanks to my parents Marko (dec’d) and Mary Miserda who instilled in me my faith and foundation of life. Ante and Milica Marijanovic for your love and support along my journey. To all my family and friends your words of support and pride in my accomplishments meant more to me than you will ever know. God will console and provide for those who grieve in Zion— to bestow on them a crown of beauty instead of ashes, the oil of joy instead of mourning, and a garment of praise instead of a spirit of despair. They will be called oaks of righteousness, a planting of the Lord for the display of his splendor (Isaiah 61:3)
Acknowledgements: 
No man or women are an island; therefore, this dissertation was completed with much guidance, inspiration, and patience throughout my doctoral journey of my illustrious committee members, Dr. Sandra Fonseca-Lind, Dr. Kelly Conrad, and Dr. Shawn Harrs. To all my University of Phoenix professors and peers thank you for challenging my beliefs and perceptions throughout my journey as it has shaped and formed me to think critically and to question my belief system by seeing beyond the walls of my own mind.