Case Study: Exchange Leaders' Perceptions of Technology Challenges Supplying Shaving Cream to Soldiers in Afghanistan

Case Study: Exchange Leaders' Perceptions of Technology Challenges Supplying Shaving Cream to Soldiers in Afghanistan

Author: 
Lisa Marie Comstock
Program of study: 
D.M./IST
Abstract: 
The purpose of this qualitative single-case study was to examine 29 Exchange leaders’ perceptions of challenges on how the Exchange supply chain technology can enable better delivery of supplying shaving cream to military soldiers in Afghanistan. Previous studies conducted on Exchange contingency operations included government reports and perceptions of military members. The specific problem was that it was unknown how leaders of the Exchange perceive challenges on how the Exchange supply chain technology can enable better delivery of supplying shaving cream to military soldiers in Afghanistan. Data were collected and triangulated from interviews with functional leaders of Exchange, interviews with operational leaders of Exchange, and documents supporting operations in Afghanistan. This qualitative single case study included a sample of 29 Exchange leaders in functional and operational fields responsible for activities supplying shaving cream to Afghanistan from a North Texas headquarters location. Twenty-nine interviews were recorded and transcribed for this study. Three major themes emerged surrounding Exchange leaders’ perceptions of technology challenges in supplying shaving cream to Afghanistan, visibility, training, and system stability. Three recommendations for future research were identified from the findings. To reduce technology challenges supplying shaving cream to Afghanistan, Exchange leaders should (a) provide systems and military-interaction training to all Exchange volunteers regardless of initial grade, (b) reduce the total number of systems involved to order and manage the product, and (c) closely examine the manual systems created by Exchange associates in Afghanistan without access to automated or technology systems.
Dedication: 
This dissertation is dedicated to God, my Country, and my Family. To God be the Glory and the path to him his son Jesus Christ whom I can do all things through who strengthens me (Phil 4:13). To all military members in a contingency location who had to dry-shave you are truly valued. To my family, thank you for all your support over the past 7 years. Finally, to the dedicated Exchange workforce, thank you for serving those who serve and to those who participated in this study.
Acknowledgements: 
The idea to explore achieving a PhD or Doctorate occurred in 2010 sitting in my parents retirement home in Florida watching the movie Mona Lisa Smile for about the fifth time. There is a line in the movie that says “I dedicate this…..to an extraordinary woman who lived by example and compelled us all to see the world through new eyes. By the time you read this…she’ll find new walls to break down and new ideas to replace them with. Seek truth beyond tradition, beyond definition, beyond the image.” My next thought was “I think I’ll get a Doctorate.” Easier said than done! I was supported by the following extraordinary people who live by example and compel others to see the world through fresh, hopeful, and ethical eyes. A huge thank you to my dissertation committee for getting me through this process. Dr. Joan Chambers, Dr. Linda Wright, and Dr. Julie Ballaro. Dr. Chambers, thank you for your dedication and the countless hours of review and after-hours calls guiding me through this process. Dr. Wright you were with me the longest surviving two chairs and six years of a school rollar-coaster. Dr. Julie Ballaro for helping me finish this journey and completing my committee. The infamous and highly respected MommaCom. Jeanette V. Comstock, my mother, my muse, my protector, my whirlwind in reverse. The original Wonder Woman Island Girl. The notorious, comical, and loving grill-master of my world, Daddykins. Larry G Comstock, my father, my compass, my ‘person’ who always accepts my toughest days without judgment and doesn’t care where I keep the BBQ sauce as long as it’s Baby Rays. My phenomenal sisters Angela and Jennifer. Both of them started and finished Masters degrees in the time it took for this Doctorate. I will cheer you both on when you get your doctoral degrees.