Army Civilian Leaders' Challenge of Motivating Generational Cohorts

Army Civilian Leaders' Challenge of Motivating Generational Cohorts

Author: 
Sonia M. Ashby
Program of study: 
D.M.
Abstract: 
This qualitative multiple case research study represent the real-life situation of 35 Army civilian leaders within two Army agencies in northern Virginia who supervise employees in each generational cohort. The researcher interviewed Army civilian leaders in northern Virginia using purposive sampling techniques. The researcher then compiled the real-life situations of the sample participants and identified generalizations to discover the leaders’ views of leading and motivating employees within each generational cohort. The findings of this study suggested that leaders’ understanding and applying motivational techniques for each generational cohort can increase the number of motivated employees. The analysis, planning, and decision making of supervisors during the real-life situations produced generalizations, knowledge, and recommendations relative to the motivational tools needed to motivate each generational cohort within Army agencies. The findings of this study found three motivational techniques that cross all three generational cohorts and the possibility of motivational influence among varying generational cohorts. This information has potential to enable leaders to understand and use the motivational technique that has related value or benefit for the employees within each generational cohort to improve performance.
Dedication: 
I dedicate this dissertation in memory of my grandmother, Laura Ashby, and grandfather, Augustus “Gus” Ashby, who always let me be who I am and follow my own dreams. I also dedicate this dissertation to my nieces (Miguela, Chloe, and Gracie Ray) and nephews (Christian, Chase, Tre, Reid, and Carson) to let them know that nothing comes without hard work and dedication. Finally, I dedicate this study to all of those who look to the past to learn for the future and embrace change.
Acknowledgements: 
I give thanks to God, without whom this would not be possible. I want to also recognize my mentor, Dr. Joan Chambers, for her encouragement during the entire dissertation process. She provided valuable guidance, suggestions, and support. Special thanks go to my committee members, Dr. Michelle Carmel and Dr. Dorin Andreescu, who devoted many hours of their time advising me throughout the dissertation process. Special thanks to several friends who constantly reminded me to stay focused on this journey and believed in my success when I didn’t. Finally, thanks to each participant who took time away from his or her schedule to participate in this study; without your honesty and sincerity, this dissertation would have been impossible.