Synthesizing Perception, Reflection, and Expression with New Social Technologies in the Workplace

Synthesizing Perception, Reflection, and Expression with New Social Technologies in the Workplace

Author: 
William Keith Mennen
Program of study: 
D.M.
Abstract: 
This qualitative single-case study explored the perceptions and lived experiences of leaders in one organization within the Health Care industry. Narrative data was collected by asking five open-ended questions in face-to-face interviews within semi-structured environments. The research topic and research problem guided two research questions: (a) How are leaders responding to the social behaviors of the Millennial generation when interviewing, hiring, and interacting with them in the workplace; and (b) How have the Millennial generation's communication needs and behaviors altered or changed leaders' beliefs about using new social technologies in the workplace and implementing communication strategies as a whole? Data analysis findings revealed five general themes and one central theme. The central theme was: Social technologies have influenced the communication needs and behaviors of Millennials in the workplace more so than any other generation. The five general themes were: (a) Social technology's use in the workplace; (b) Different communication needs of dissimilar generations; (c) Leaders' concerns about Millennials' behaviors; (d) Recognizing collectivism and individualism behaviors among employees; and (e) Entropy inside workplace communication channels. Recommendations to leaders included understanding the cultural values and societal norms of Millennials external to the workplace and developing organizational communication strategies that will attract the best young talent entering the workforce. Recommendations for future research included exploring how new social technologies in the workplace can align with dissimilar generations and what communication needs and behaviors will Generation Z bring to the workplace. The study concluded with the researcher's partiality proclamation.
Dedication: 
I dedicate this study to my beautiful wife Marie who is the most loving person in the world. She walked beside me every step of the way during this long doctoral journey. Her compassion, support, encouragement, and love are the reasons my education and this research study were successful. I also dedicate this study to my wonderful children Holly, David, and Russell. They believed in me and convinced me I could succeed. My entire family was the blanket that kept me warm when I was cold and God was my shining light when darkness was setting in. I believe I am capable of conquering any future endeavor because I know my family will be at my side to support me.
Acknowledgements: 
The first person I would like to acknowledge is Dr. Jean Perlman. She influenced my intrinsic motivation that remained strong throughout this doctoral journey. Dr. Perlman once stated if one experiences a setback, just let it go and move on; she would say with a wave of her arm. Thank you Dr. Perlman for your compassion, insight, and knowledge. Words cannot express how deeply grateful I am to my dissertation Chair Dr. Laura-Ann Migliore. She sacrificed her time and energy to ensure I would accomplish this research study. Dr. Migliore never hesitated to put aside her busy schedule to provide me with guidance and wisdom so I would never stop moving forward. Her dedication and commitment to my learning and educational goals helped me stay focused and remain true to the dissertation process. I am so proud to say I had Dr. Migliore as my mentor and Chair. With my heart, mind, and soul I thank Dr. Migliore for supporting my dissertation journey. I also thank my Committee members Dr. Marianne Greenfield and Dr. Stephen Ball. Their timely responses to my needs and questions were tremendous and I am truly grateful for their support. Dr. Greenfield and Dr. Ball were integral to the framework and strength of my dissertation committee and research process. If I had to live this journey again, I would pray I could once again have Dr. Migliore, Dr. Greenfield, and Dr. Ball on my team. A special thank you to my cousin Dr. Don Borcherding, my brother-in -law Keith Webster, and my friend Robert Oswald for believing in me and supporting my doctoral endeavor. To all University of Phoenix instructors and staff who assisted me throughout this education journey and taught me the wisdom and knowledge to succeed, thank you for helping me rise up out of the ashes and be a Phoenix.