Employer/Employee Perceptions of Performance Appraisal and Organizational Outcomes: A Case Study Approach

Employer/Employee Perceptions of Performance Appraisal and Organizational Outcomes: A Case Study Approach

Author: 
Olatubosun Emmanuel Jewoola
Program of study: 
D.M.
Abstract: 
There is a limited knowledge on the meanings, experiences, and perceptions of organizational members regarding performance appraisal and how the various experiences and perceptions are perceived to bear on organizational outcomes. With this qualitative study, I explored the experiences and perceptions of organizational personnel regarding performance appraisal systems and how these are perceived to bear on work outcomes. Using case study as research design, a detailed analysis of semi-structured interview involving organizational personnel (leaders, managers, and frontline employees) who lived in northeastern New York, and working in various disciplines and professions was conducted and recorded. NVivo software was used in generating the major thematic links and invariant constituents of the study. Results of the study revealed five significant themes: (a) essential descriptions of performance appraisal, (b) perceived rewards of performance appraisal, (c) differences and similarities of performance appraisal systems across different organizations, (d) perceived association of performance appraisal systems and work outcomes, and (e) recommended changes in performance appraisal systems. Employees who have positive experiences with the system associate performance appraisal with something equally beneficial to employees’ improvement and the operational performance of the organization. These employees reported experiences of motivation, loyalty, commitment, and productivity as they received their feedback. The study identified human resource development activities that could further achieve the real and genuine objectives of performance appraisal system.
Dedication: 
This research study is dedicated to the evergreen memories of two of my mentors: my late mother, Lydia Aina Jewoola, and Professor Ojetunji Aboyade, former Vice Chancellor, Obafemi Awolowo University Ile-Ife, and Chairman, Presidential Advisory Committee, Federal Republic of Nigeria. I owe my professional and academic success in life to these people of blessed memory. While my late mother struggled and mustered all resources to ensure that I do not lack financial resources for my early education to university level, Professor Aboyade stood as my mentor and an outstanding role model whose life shaped my thinking and love for academics and professionalism. As a young man in my high school days and despite his towering achievements as a world-renowned academic, administrator, and technocrat, he related to me as a guidance counselor in a very simple and realistic manner. I will forever remember their contributions to my achievements in life. May their souls continue to rest in prefect peace (amen). My wife and four kids also stood by me as one family and provided the desired moral support and enabling environment for my studies from the start to the end of this program. I also acknowledge the financial support of my Senior Brother, Elder Sunday Adesokan Jewoola for his readiness, willingness, and ability to provide funds for my educational pursuits in Nigeria. May the Lord continue to bless him.
Acknowledgements: 
Primarily, I want to thank God who gave me the unusual grace and helped me to accomplish this feat. I am very sure that if not for God, I would not have reached this stage. I give Him all glory, all honor and adoration. May His name be praised forever. I also wish to acknowledge the support of my immediate family for this project. I want to specially thank my wife, Mrs. Folasade Hannah Jewoola, for the love and encouragement I received in the course of this doctoral journey. My children Vivian, Victoria, Vera, and Veronica also provided me with the desired enabling environment for studies at home. As an active worker, adult learner, and minister of the gospel, they all provided me with the backup and uncommon understanding which enabled me to complete this arduous doctoral journey, even in the face of serious family difficulties and challenges. I believe that my study has sown seed of serious academic pursuit in their hearts, which will germinate and grow for the world to see in future. I want to thank all my instructors in this course, especially the members of my dissertation team, Jillian Yarbrough PhD, Steve Roussas PhD, and Ogwo Umeh PhD. I am grateful for your incisive thoughts, profound insights, and rigorous guidance that saw this dissertation from the proposal to this completion stage. I also express my sincere gratitude to Aleshia Blair, another doctoral candidate in information technology for all her help, especially the series of tutorials she gave me on computer usage and information technology. I will forever appreciate her help. To all my professional colleagues from different organizations, friends, and church members who volunteered as research participants, I appreciate your help and assistance. May God bless you all.