Attributes Effecting Software Testing Estimation; Is Organizational Trust an Issue?

Attributes Effecting Software Testing Estimation; Is Organizational Trust an Issue?

Author: 
Wissam Hammoud
Program of study: 
D.M./IST
Abstract: 
This quantitative correlational research explored the potential association between the levels of organizational trust and the software testing estimation. This was conducted by exploring the relationships between organizational trust, tester’s expertise, organizational technology used, and the number of hours, number of testers, and time-coding estimated by the software testers. The research conducted on a software testing department of a health insurance organization, employed the use of the Organizational Trust Inventory- Short Form (OTI-SF) developed by Philip Bromiley and Larry Cummings and revealed a strong relationship between organizational trust and software testing estimation. The research reviews historical theories of organizational trust and include a deep discussion about software testing practices and software testing estimation. By examining the significant impact of organizational trust on project estimating and time-coding in this research, software testing leaders can benefit from this research to improve project planning and managing process by improving the levels of trust within their organizations.
Dedication: 
This research study is dedicated to Al-Imam Al-Mahdi (AS).
Acknowledgements: 
First I want to thank God because without him none of this would have been possible. I hold a tremendous amount of gratitude to everyone who supported, encouraged, and guided me throughout the way. I am eternally grateful to all of those individuals. I would like to thank my mentor Dr. Augusto Casas and my committee members Dr. James Francisco and Dr. Gholam Ali Shaykhian. Second, I would like to thank my family for their patience, encouragement, and support throughout the entire process. I would like to thank my father and mother for their prayers and would like to thank my brothers: Issam, Khalil, Haidar, Mahmoud and my sister Fatima. The biggest gratitude is for my wife and kids. They supported every hour spent on this project and understood why I had to miss out on many family events. To my kids: Mahdi, Ali, and Maryam who spent many hours by my side while I worked on this project. Their encouragement and companionship will never be forgotten. I am truly blessed to have a wonderful wife Dr. Amal N., whom I wouldn’t ever complete this project without her support and encouragement. She was my spiritual mentor during this journey, in which she stepped in and supported me when I needed support and encouragement during many tough moments.