Effects of Cultural Diversity Information Sharing in Organizational Settings: An Interpretative Phenomenological Analysis

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Susanne Beier, PhD, LPC

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Susanne Beier
First and Last Name: 
Susanne Beier

History

Member for
4 years 5 months
Phone: 
(570) 785-2351
Publications: 
COACH the journey: Committee chair reflections on guiding doctoral students
Narrative therapy & evidence based practice create positive environments
Effects of cultural diversity information sharing in organizational settings.
COACH the journey: Committee chair reflections on guiding doctoral students.
Diversity and Inclusion in the Global Workplce: Aligning Initiatives and Strategic Business Goals
Professional Bio: 
Hello from northeastern Pennsylvania (the "Northern Pocono's"). Let me tell you a little about myself. I was born and raised in Germany (Bavaria) and immigrated to the US with my mother and step-dad when I was 13. I knew how to say, "Thank you" and "Good Night," and that pretty much all of my English I knew at the time :-) It was an adventure !!! I've lived in Washington State (Tacoma area) and New Jersey (“Central Jersey” near the “City”—New York City, that is :-), prior to moving to Pennsylvania. I am fluent in both German and English and find it kind of fun to switch languages back and forth :) I have taught at UOP for 10 years, (undergraduate, graduate and doctoral level courses). I have been a Dissertation Mentor for 7 years and have seen several learners become “Doctor.” In fact, I had three graduates this year !!. I also sit on the Ethics Committee. I joined the School of Advanced Studies as a Full Time Development Faculty 10 years ago… wow.. how time flies!! In that capacity, I assist faculty with classroom management and SAS policy questions and concerns. Prior to that, I had an active counseling practice for 20+ years in which we consulted to educational and corporate clients (Fortune 500 companies). I've been a Teacher's Aide, Special Education teacher, school principal and corporate manager. It's been an interesting experience and I found that I really love teaching. I was also featured in NEW WOMAN, Working Woman, SELF and Cosmopolitan magazines for my work with corporate relocation clients. I earned my PhD in Human Services, Walden University and have a Master's Degree in Counseling/Psychology from Rutgers University, N.J. My Bachelor Degree is in Social Sciences from Thomas Edison State College, NJ. I am a Licensed Professional Counselor (LPC) in Pennsylvania and New Jersey. I am also a Diplomate-Disability Analyst and Diplomate Forensic Counselor. In addition I am a Nationally Certified Counselor (NCC) and Master Career Counselor (MCC). On a personal note: My two children are all grown up and have families of their own. I have eight grandchildren. They range in ages from 22 to 7 years old. Christmas gets and birthdays get to be pretty expensive !!! My “children” that still live with me, are my two puppies, “Fritzi” and "Sabel." And there is also my cat “Snowball.” I chose him (the cat) form the shelter four years ago. They have agreed among themselves that Snowball the cat is in charge. :-) I also love traveling and I enjoy painting (oil, oil pastels).
Degrees Completed: 
Doctoral Degree
Human Services
Walden University
2003
Academic Appointments: 
Honors and Awards: 
Professional Education: 
Professional Suffix: 
PhD, LPC
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Kelley Conrad, Ph.D.

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Kelley Conrad
First and Last Name: 
Kelley Conrad

History

Member for
4 years 5 months
Phone: 
(262) 443-3662
Current and Ongoing Research Interests: 

Completing work with a team of two other faculty and three students using the CETSCALE in consumer research of wine drinkers preferences in Wisconsin, Mississippi, Oregon, Washington, possibly other states.

Working with a team of four other faculty to continue research on corrections officers and pay equity.

Working with two students to develop a theoretical  literature review of generational differences in workplace and specifically how generation Z may influence organizatiions - using technological and  organizational development perspectives.

Collaborating with a former UOPX librarian and several faculty to develop effective ways of introducing UOPX students to the online library and increase their effectiveness using the library for dissertation related research. Also working on a bibliometric study of the IO program and the trace elements of ERR in dissertations and publications.

Continuing study of consumer preferences of Wisconsin consumers using the validated and widely used CETSCALE of consumer attitudes.

Collecting data for a follow-up study on the Centered Leadership model of Women leadership. Original study compared personal backgrounds of three famous women leaders.  Follow-up will investigate contemporary women leaders.

Exploring the SPL model and the impact it has on UOPX graduates working in leadership roles.

Studying the role of power in leadership and specifically in nonprofit organizations.

Working with a student to publish his doctoral dissertation on military transition training. Submitted poster proposal to APS.

Working with a student to publish her doctorl dissertation on perspectives of virtual team members on Perspectives of virtual team members on the importance of performance coaching, mentoring, and training for personal development.

 

 

Publications: 
Narrative therapy & evidence based practice create positive environments
Nightingale, Curie, and Roosevelt as exemplars of the fabulous five dimensions of Centered Leadership™
Consumer ethnocentrism and tendencies to protect Wisconsin-made cheese products
COACH the journey: Committee chair reflections on guiding doctoral students
Docudrama media effects on viewer's behaviors related to stress, emotion, perception, and reality
Chapter 1: Diversity Across Cultures
Academic Libraries and the Academy: Strategies and Approaches to Demonstrate Your Value, Impact, and Return on Investment.
Discovering a Cultural System Using Consumer Ethnocentrism Theory
A comparison of attrition and initial training cots in jails 2008-2013
University of Phoenix Courses: 
RES/722A
DOC/736IA
DOC/738IA
DOC/722
DOC/733
DOC/734
PHL/700R
SEM/700R
DOC/721R
RES/711
DOC/733
DOC/734
PSYCH/701
PSYCH/702
PSYCH/703
DOC/735
PSYCH/720R
PSYCH/799
RES/731
RES/732
RES/733
RES/741
RES/750
RES/751
RES/752
RES/760
RES/765
RES/770
ORG/714
PSYCH/705
PSYCH/706
PSYCH/707
PSYCH/708
PSYCH/740
PSYCH/750
PSYCH/770
PSYCH/780
PSYCH/700
PSYCH/704
PSYCH/709
PSYCH/710
PSYCH/760R
PSYCH/790
DOC/731R
RES/709
Professional Bio: 
For over twenty-five years I was a partner in practice as a business psychologist in Milwaukee, WI. For most of the years I worked there we were the largest single private office of IO psychologists and ranked among the top 100 consulting firms in the country. After I retired, we moved to Naples, Florida where we lived for five years. While in Naples, I was President of the Naples Free Net, a free internet service provider staffed by volunteers. Then we moved to Fort Collins, Colorado for five years because of our love of the mountains, then, back to Delafield, Wisconsin, a western suburb of Milwaukee. Most of my work as a consultant has been in assessing managers, leader coaching, and management development. I have also done survey work and strategic planning. My BS in Behavioral Science is from Montana State University; my MA in Experimental Psychology is from the State University of New York College of Arts and Sciences in Geneseo; and my Ph.D. in Industrial Organizational Psychology is from Iowa State University. I am co-author of two books: The Handbook of Psychological Assessment in Business, and Current Perspectives in Industrial-Organizational Psychology. I wrote two chapters in Dissertation and Research Success published in 2013 and edited a chapter in Diversity and Inclusion in the Global Workplace: Aligning Initiatives with Strategic Business Goals in press for 2017 release. Eight of my papers have been published in professional journals and I have presented 32 papers at professional conferences. I am a fellow of the Wisconsin Psychological Association and the Association for Psychological Science, a long-time member of the American Psychological Association and the Society for Industrial and Organizational Psychologists. I have also completed many projects for various organizations as a consultant, am a licensed Psychologist in Wisconsin, certified by the Association of State and Provincial Licensing Boards, and past president of the National Psychological Consultants to Management. I am also a member of two academic honoraries, Psi Chi and Sigma Xi. My wife Barbara, and I have been married 40 years. Recently, we relocated to Delafield, WI. While we do not have any children, we do have 5 nephews and a niece. Our favorite activities are hiking, biking, Jeeping, camping, and sailing. Barbara is a skilled amateur organist. For 12 years we were on the committee for the Home Organ Festival (HOF) in Pacific Grove, CA being co-directors of the festival for several years. HOF was a week-long series of concerts and workshops that attracted most organ manufacturers and about 1000 players every year. When that festival closed in 2001, we were invited to serve as the co-presidents of Lowrey Organ Company’s Home Organ Holiday, a festival modeled after HOF. We served in that role for 10 years. Personally, I also enjoy research in areas of applied psychology, working with computers, reading, music, and writing. I have taught part-time since I was an undergraduate college student and over the years have taught for 14 different colleges.
Degrees Completed: 
Doctoral Degree
Industrial Organizational Psychology
Iowa State University
1972
Masters Degree
Experimental Psychology
: State University of New York College of Arts and Sciences at Geneseo
1969
Bachelors Degree
General Studies - Behavioral Science
Montana State University
1962
Academic Appointments: 
Doctoral Program Faculty for IO Psychology
School of Advanced Studies, University of Phoenix
Honors and Awards: 
Sigma XI
The Scientific Research Society
Clara Barton Good Neighbor Award
Recognition for Contributing Outstanding Competence to the Development of Assessment at Alverno College
Eli Tash Award
Wisconsin Assocation for Children with Learning Disabilities
2012 Faculty of the Year - Residency
Year Awarded: 
2013
2014 Faculty of the Year - School of Advanced Studies
Year Awarded: 
2015
Professional Education: 
Professional Suffix: 
Ph.D.
Primary College or School: 

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Carlos Tasso Aquino, Ph.D.

Picture: 
Carlos Aquino
First and Last Name: 
Carlos Tasso Aquino

History

Member for
4 years 7 months
Phone: 
(727) 466-7811
Current and Ongoing Research Interests: 

2014 - Present: Worplace Skills: What Employers are Looking For

2013 - Present: Competency-Based Education in Business

2013 - Present: Generational Cohorts in other Cultures and Countries

2011 - Present: Higher Education in the 21st Century – Student-Centered Learning and the Clash of Generations

2006 - Present: Entrepreneurial Competencies

Publications: 
Brazil: A BRIC’s Economic Growth, and Its Recent FDI History in Florida
Observations on the Rising Tide of Brazil/Florida Trade
Diversity in the Classroom - Generational Cohorts and Their Impact on the Quality of Higher Education Learning Processes in the 21st Century
Unconventional ownership and corporate governance models: impacts on best practice standards
Online Education in the United States: Improving Workforce Skills
Problems and Prospects with Respect to China’s Private Sector Firms: Building a Free Market Economy
Entrepreneurial Competencies: KnASTy – An Introduction
Higher Education in the 21st Century - A Learning-Centered Approach
Massive Open Online Courses (MOOCs): Global Education Paradigm Shift?
University of Phoenix Courses: 
DOC/722
DOC/733
DOC/734
DOC/733A
DOC/733B
DOC/734A
DOC/734B
Professional Bio: 
Dr. Carlos Tasso Eira De Aquino was the founding Chair of the Center for Workplace Diversity Research (2014-2016) at the School of Advanced Studies (University of Phoenix) in which he had been a key contributor and leader for research and the communications with faculty and students regarding scholarship opportunities and activities related to all dimensions of Diversity in the Workplace. Dr. Carlos Tasso Eira De Aquino is an accomplished senior executive and professor combining a PhD and two Post-Docs with over 25 years of experience in leading and contributing to scholarship in Business, Education, IT, and Engineering. Along his career, Dr. Aquino accumulated achievements and recognition as Provost, Dean of Business, Dean of Accreditation, in institutions in the USA and abroad, with student and faculty bodies that encompassed a clear diversity of cultures. In his career, he has been strategically building and leading diverse teams to solve complex, systemic problems, besides managing, teaching, developing and supervising relevant research. He has an extensive experience with Entrepreneurship and Innovation and is adept at developing and implementing academic programs, accreditation processes, operational, regulatory and quality procedures and policies, and corporate training programs that foster measurable performance improvements. Dr. Aquino is a multi-lingual professional (English, Portuguese, Spanish), and his educational background includes a B.Sc. in Civil Engineering (Federal University of Rio de Janeiro, Brazil), and a M.Sc. in Structural Engineering (The George Washington University), a Ph.D. in Sciences and Nuclear Technology (University of São Paulo, Brazil), and two post-doctoral degrees – Mechanical Engineering, and Entrepreneurship (State University of Campinas, Brazil). Before moving to the United States in 2008, Dr. Aquino was responsible for the Brazilian version of many business books, published by Pearson Education, Cengage Learning and McGraw-Hill. Dr. Aquino has also authored a book on Adult Higher Education (How to Learn: Andragogy and Learning Skills) for Pearson Education in Brazil in 2008. He is an international accreditation evaluator for ACBSP having participated in site visits, including one in Lima, Peru, in October 2016. Since 2014 he has created, launched, and led centers of excellence dedicated to Diversity and Inclusion in the Workplace, developing programs and solutions in the various dimensions of Diversity and Inclusion, with a substantial focus on companies and organizations that embrace or are willing to launch diversity and inclusion strategies and professional development among internal and external stakeholders.
Degrees Completed: 
Doctoral Degree
Nuclear Engineering Technology
University of Sao Paulo (USP), Brazil
1997
Masters Degree
Structural Engineering
The George Washington University
1984
Bachelors Degree
Civil Engineering
Federal University of Rio de Janeiro, Brazil
1981
Academic Appointments: 
University Research Chair - School of Advanced Studies at University of Phoenix (2014 - 2016)
Center for Workplace Diversity Research - SAS - University of Phoenix
Duration: 
Monday, June 23, 2014 to Tuesday, June 21, 2016
National Assistant Dean - Accreditation and Curriculum Development - (2011-2014)
Graduate School of Business and Management at Argosy University
Duration: 
Friday, October 1, 2010 to Monday, June 23, 2014
Chair of Graduate Business Programs - Tampa, FL (2010-2014)
Graduate School of Business and Management at Argosy University
Duration: 
Friday, October 1, 2010 to Monday, June 23, 2014
Provost (2010)
Schiller International University
Duration: 
Tuesday, June 1, 2010 to Friday, October 1, 2010
Dean of Business - Largo, FL and European Campuses (2008 - 2010)
Schiller International University
Duration: 
Tuesday, July 22, 2008 to Friday, October 1, 2010
Provost (2006-2007)
Business School Sao Paulo, Sao Paulo, Brazil
Duration: 
Wednesday, February 1, 2006 to Monday, November 5, 2007
Professional Education: 
Post-Doctorate in Entrepreneurship
Year Awarded: 
2004
Post-Doctorate in Mechanical Engineering
Year Awarded: 
2000
Professional Suffix: 
Ph.D.
Primary College or School: 

Dr. Susanne Beier (Research Affiliate, CWDR, SAS) / Dr. Kelley Conrad (Research Affiliate, CWDR, SAS) / Dr. Carlos Tasso Aquino (University Research Chair, CWDR, SAS)

Information sharing is a process through which organizational leadership distributes knowledge to employees to ensure better and more creative responses to tasks.  Understanding the characteristics of cultures and how specific groups internalize and act on information shared is important for organizational success.  In 2015, approximately 33% of the U.S. population and about 80% of new workers are Hispanic, African-American, or Asian (U.S. Department of Labor).  This shift from previous composition is dramatic and important because of the influences of different cultural work-related perspectives (Cox. Lobel, & McCleod, 1991).

In 1990, Corman, Banks, Bantz, and Meyer emphasized differences in cultural norms and values in ethnic groups would become important and had the potential to introduce tensions in organizations.  Allen (1995) urged scholarly attention and richer theories to move organizational communications toward being more “meaning-centered” (p. 143).  Allen’s own review of the literature found a central theme, “organizational members’ experiences, attitudes, and behaviors in the workplace are often influenced by race-ethnicity” (p. 146).  Leonard and Locke (1993) found black and white college students described “negative, differing stereotypes of one another” (p. 143).  This supported Allen’s encouragement to researchers to explore the social construction of reality while obtaining quality, in depth inputs from participants about their subject experiences.  Recently (2014), Sabharwal found when employees are encouraged to express their opinions before important organizational decisions are made, the workplace becomes more productive.  In addition, the study supported moving beyond diversity management and creating an inclusive environment for all employees. 

The purpose of the proposed study is to explore the influences of cultural style diversity on information sharing between management and the workforce.  The goal is to identify possible diversity related conflicts managers and employees have when sharing culturally anchored information and make recommendations for capitalizing on the differences and reducing negative impacts.  Geert Hofstede who created the seminal theories on national cultures as part of IBM’s International Employee Opinion Research program offered the following suggestions for how the understanding of cultural impact can be used,

My approach is to make it ‘discussable’, beyond simple parroting of stereotypes.  We are talking of people who for absolutely legitimate reasons have different opinions on what is good and what is evil.  Through making such differences discussable, we can identify areas of international cooperation where it is possible to respect the feelings and convictions of the various parties.  The cultural dimensions I describe are very much a way of making culture discussable.  They are completely neutral and there is no disadvantage in being on one side or the other of any one of the dimensions, e.g. being collectivist is no better or worse than being an individualist.  For perfectly good historical reasons, some cultures veer towards one type and others towards the other.  Once we determine cultural predispositions, we try to use the information to promote recognition and acceptance of these differences between the various cultures. (Pollitt, 2006, pp. 14-15)

The proposed interpretative phenomenological analysis will study the lived experiences and feelings of individuals from several cultural groups commonly represented in US businesses involving their recall of the the organizational messages about culture they received.