A Study of Trust in Global Leadership During Turbulent Times

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Debra S Sandberg, Ed.D.

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Debra S Sandberg
First and Last Name: 
Debra S Sandberg

History

Member for
7 years 1 month
Phone: 
(941) 685-2200
Current and Ongoing Research Interests: 

Interested in researching the impact that Nurse Practitioners have had on the Quality of Care in Nursing Homes and Assisted Living Residents. ACOs (Accountable Care Organizations) impact and relationship to Post Acute Care. Pay for Performance and Value Based Purchasing - Changes in Post Acute Reimbursement

2017 - Current Research Project: A Study of Trust in Global Leadership During Turbulent Times.  Registered with Center for Leadership Studies and Education Research University of Phoenix - passed IRB.  A qualitative study with a correlation design to explore: How CEOs and C-Level Executives in the Healthcare Industy with companies based in the United States gain and maintain Trust with Global Stakeholders during Turbulent Times. Selected for presentation at the ILA (International Leadership Association's) 19th Annual Global Conference in Brussel's Belgium in October 2017.  Will be published following presentation.

Publications: 
Medical Tourism: An Emerging Global Healthcare Industry
Professional Bio: 
Ed.D. Program, Education in Organizational Leadership, The University of Sarasota, Sarasota, Florida Dissertation: “Leadership in Mergers and Acquisitions Post-Merger Reflections of Corporate Executive Officers” 12/01 Dissertation Advisor: Douglas Reidmiller, PhD MBA in Healthcare Administration, The University of Findlay, Findlay, Ohio, 1999 BA, Individual and Family Development, Kent State University, Kent, Ohio, 1975 Certifications and Licenses CITI Collaborative Institutional Training - 2/2015, 9/2016 DCTR Certification (Dissertation Chair Training Renewal – University of Phoenix 5/2016, 2/2017 Dissertation Chair Training – University of Phoenix – 6/2015 CITI Collaborative Institutional Training Initiative, University of Phoenix 2/2015 – 2/2017 Leadership and Mastery, Innovation Associates, Boston, MA. 1992 Florida Professional Licenses: NHA, Nursing Home Administrator 2000-Current Renewed 9/2016 - Current DOEA, CORE training Assisted Living Administrator 2001-Current with ECC (Extended Congregate Care) Ohio Professional Licenses: NHA, Nursing Home Administrator and LSW, Licensed Social Worker Presentations and Publications “Medical Tourism: Leadership in Health Care’s Newest Industry” Presentation 2015 Wyvern Publishing Group Multidisciplinary Academic Conference. Orlando, Florida, October 26th. Peer Reviewed. “Medical Tourism – What This Can Do For Your Organization” Presentation at ACHCA American College of Health Care Administrators 49th Convocation, San Antonio, Texas, April 2015. Peer Reviewed “Medicare Post-Acute Benefits” Presentation at Sarasota Bay Club Senior Forum, Sarasota, Florida April 2014 “QAPI Quality Assurance and Performance Improvement” Presentation at Sarasota Memorial Hospital, Sarasota Florida, January 2014 “Economic Value Sarasota County Realtors” Panel Discussion – Panel Member, Regional Conference of Sarasota Realtors, Sarasota, Florida October 2012 “CMS Centers for Medicare and Medicaid Interact II” Presentation at Sarasota Memorial Hospital, Sarasota, Florida May 2012 Media “Field of Medical Tourism” Interviewed for publication Travel Weekly, Published March 2014 “Story of Medical Tourism in Sarasota” Interviewed ABC TV 7 News, Sarasota, Florida, Aired March 2014 “Sarasota: Come for the Beaches, Stay for the Facelift?” Interviewed for Sarasota Herald Tribune, Sarasota, Florida, Published June 2011 “Sun, sand, sea, shopping … and perhaps a bit of surgery” Interviewed for Sarasota Herald Tribune, Sarasota, Florida, Published January 2011 “Medical Paradise” Interviewed for Gulf Coast Business Review, Tampa Bay Area, Published February 2011 “Sun, Surf and Surgery” Interviewed for Scene Magazine, Sarasota, Florida Published, May 2011 “Sarasota Medical Tourism” Interviewed with SNN TV 6, Sarasota, Florida, Aired June 2011 “Tourism with a Twist” Interviewed Sarasota Herald Tribune, Sarasota, Florida, Published June 2011 “SFC’s New Director of Development” Interviewed article for Senior Forum, Sarasota Herald Tribune, Sarasota Florida, Published August 2005 Professional and Community Involvement: America College of Health Care Administrators, Member1983 – 1986, 2002 – 2005, 2014 - Current Center for Leadership Studies and Educational Reseach - Member 6/2017 - Current International Leadership Association ILA - Membership 4/2017 - Current Unity Church of Sarasota - Board of Trustees - Vice President and Chair Human Resources Policies Committee, President as of March 2017 - Board Membership 7/2016 - Current Salvador Dali Museum – Volunteer 2014-Current Taoist Tai Chi Society – Instructor 6/2016 - Beginners Class, Health Recovery Program - Membership from May 2014-Current Sarasota Memorial Hospital SNF Quality Committee – Member 2012-2014 Sarasota County Aging Network (SCAN) Member, Board Member, Past President 2001-Current American Business Women’s Association- Member 2000-2009 Animal Welfare Advisory Committee for Sarasota County – Advisory Member 2000-2010 National Society of Fundraising Executive (NSFRE) Sarasota Florida Chapter – Member 2000-2006 Received Sarasota County Mayor’s Citation for Fundraiser of the Year – Awarded 2000
Degrees Completed: 
Doctoral Degree
Doctorate of Education in Organizational Leadership
Argosy University - Sarasota
2001
Masters Degree
Masters of Business in Healthcare
University of Findlay
1999
Bachelors Degree
Gerontology in Individual and Family Practice
Kent State University
1975
Academic Appointments: 
Faculty SAS School of Advanced Studies - DHA program
University Of Phoenix
Duration: 
Monday, June 22, 2015
Hired 2002 in College of Business - then moved to Healthcare - College of Health Care Professions, School of Health Sciences Administration - MHA program
University of Phoenix
Duration: 
Monday, June 22, 2015
Honors and Awards: 
Professional Education: 
DCTR Renewal
University of Phoenix
Year Awarded: 
2016
Dissertation Chair Training
University of Phoenix
Year Awarded: 
2016
Certified Assisted Living Facilities Administrator
Department of Elder Affairs, State of Florida
Year Awarded: 
2013
Licensed Nursing Home Administrator
Florida Department of Health
Year Awarded: 
2014
Licnesed Nursing Home Administrator - Renewal
State of Florida Department of Health
Year Awarded: 
2016
CITI Renewal 2018 - 2020
University of Phoenix
Year Awarded: 
2018
Renewal Professional License - Nursing Home Administrator - State of Florida
Florida Department of Health
Year Awarded: 
2018
Professional Suffix: 
Ed.D.
Members: 

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Michael Adrian Lindquist, EdD

First and Last Name: 
Michael Adrian Lindquist

History

Member for
7 years 1 month
Phone: 
(727) 385-8750
Current and Ongoing Research Interests: 

A Study in Trust in Global Leadership During Turbulent Times

Abstract: The world finds itself in turbulent times as businesses, educational systems, and countries vie for leadership and where trust is largely lost.  A prominent theme within the literature review on leadership finds trust as an essential element of leadership. Trust exists at many levels and between many stakeholders.  Trust is operationalized as the degree to which followers place faith in the leader’s and are willing followers of their decisions.

          The global environment as most know it today would not exist without the bonds of trust between leaders and followers. However, trust builds a vibrant global market place is under attack. The results of a study conducted by Costigan, Insinga, Kranas, Kureshov, and Ilter (2004) concluded, “Distrust emerged when followers perceived that top leaders were incompetent or indifferent to followers’ needs” (p. 200).  During the past few years’ corporations, governments, and individuals have been responsible for ethical failures, loss in judgment, and acting in behalf of their personal interests rather than those of stakeholders. 

Professional Bio: 
Born to a military family, Michael spent his growing up years overseas, beginning school in England, moving to Panama, and eventually graduating from High School at Seoul American High School in Seoul, Korea. Eventually, he earned a Bachelor of Science degree from the University of Tampa, a Master of Science from Florida Institute of Technology (FIT), and a Doctorate from Argosy University (Sarasota). Michael enlisted in the US Army in 1966, and was granted a commission as a second lieutenant in the Field Artillery in January 1968. He held positions of leadership at all levels of the Army in Aviation, Field Artillery and Logistics. After 31 years of service, he retired at the rank of colonel, served as Executive Director of the Congressional Medal of Honor Society; "committed to the promotion and protection of the legacy of America’s military heroes, the Recipients of the Medal of Honor". Michael formed Adrian Leadership and Healthcare Consulting, LLC; “Consultant to today’s leaders, providing organizational leadership to improve business operations and performance management practices”. Michael has authored books of poetry and Children’s Illustrated books, Iza and her Magic World. Michael has served s the Management and Strategy Department, School of Business, University of Phoenix, West Florida Campus as Lead Faculty/Area Chair and as the Campus Faculty Academic Liaison. He has taught for the University of Phoenix since June of 2002 in both Management and Strategy and in Human Behavior on Campus and on line.
Degrees Completed: 
Doctoral Degree
Organizational Leadership
Argosy University
2002
Masters Degree
Logistics Management
Florida Institute of Technology (FIT)
1985
Bachelors Degree
Economics
University of Tampa
1975
Academic Appointments: 
Lead Faculty Area Chair, Management and Strategy
Duration: 
Thursday, September 1, 2005 to Tuesday, September 1, 2015
Campus Faculty Assessment Liaison (CFAL)
University of Phoenix
Duration: 
Thursday, September 1, 2016 to Thursday, August 31, 2017
Honors and Awards: 
Professional Education: 
National Defense University, Industrial College of the Armed Forces
Year Awarded: 
1993
Online Mentorship
University of Phoenix
Year Awarded: 
2018
Faculty Refresher
University of Phoenix
Year Awarded: 
2018
GFM/CAM - School of Business: ...
University of Phoenix
Year Awarded: 
2018
GFM/CAM - School of Advanced Studies: ...
University of Phoenix
Year Awarded: 
2018
Dissertation Chair Training and Review
University of Phoenix
Year Awarded: 
2018
Blackboard Dissertation Chair Training
University of Phoenix
Year Awarded: 
2018
GFM/CAM School of Advance Studies
UoPX
Year Awarded: 
2018
GFM/CAM School of Business OB and OM
University of Phoenix
Year Awarded: 
2018
GFMFUB/100 - GFM/CAM - School of Advanced Studies: Business Administration
University of Phoenix
Year Awarded: 
2018
GFMFUB/100 - GFM/CAM - School of Advanced Studies: Business Administration
University of phoenix
Year Awarded: 
2018
GFMFEB/100 - GFM/CAM School of Advanced Studies: Education
University of Phoenix
Year Awarded: 
2018
GFMFCH/100 - GFM/CAM - School of Business: Operations Management
University of Phoenix
Year Awarded: 
2018
NCFRSP/100 - Creating Your Scholarship Strategy
University of Phoenix
Year Awarded: 
2018
Professional Suffix: 
EdD
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Areas of Research Interest: 

A Study of Trust of Global Leadership During Turbulent Times

Background and Rational for the Study

A prominent theme within the literature review on leadership finds trust as an essential element of leadership. With this understanding the research project is designed to go beyond the fact that Trust in important and investigate how successful organizational CEO and C-Level Executives of US based organizations with global stakeholders gain and maintain trust in turbulent times.

The researchers’ backgrounds and previous research provides an understanding that Trust in an organization leadership is important. It is known that Trust is operationalized as the degree to which follower’s place faith in the leader’s and are willing followers of their independent decisions in an environment absent of fear. The results of a study conducted by Costigan, Insinga, Kranas, Kureshov, and Ilter (2004) concluded, “Distrust emerged when followers perceived that top leaders were incompetent or indifferent to followers’ needs” (p. 200).

The distrust noted by Costigan, Insinga, Kranas, Kureshov, and Ilter (2004) and other researchers has become a significant issue and raises questions as to how trust is gained and maintained. The decision was reached by the researchers to conduct this study organizations in the healthcare industry with during such challenging times as indicated by world events such as high profile data breaches, China’s stock market downturn, the FIFA bribery scandal, VW’s manipulation of emissions data, massive corruption at Petrobras, and exchange-rate manipulation by the world’s largest banks. (Edelman, 2017)

The Purpose of the Study

The purpose of the study is to add to the available knowledge of leadership and trust using literature review and a quantitative study of CEO’s and C-Level Executives (senior leaders) who have US based organizations with global stakeholders. The study will explore the opinions of these senior leaders related to gaining and maintaining trust in their organizations.  The research will be surveying the perception of CEO’s and C-Level Executives of these organizations to explore; 1) if senior leaders’ view trust as an important element in their ability to lead, 2) how senior leaders of US based organizations with global stakeholders instill trust in their organizations, and 3) how these senior leaders measure the perceived trust of stakeholders.

Over Project Description

The researchers plan to use a quantitative method of research with a correlation design to explore how CEOs and C–Level Executives with headquarters based within the U.S. gain and maintain trust of their global stakeholders. For the purpose of this study the target population is CEOs and C-Level Executives within the Healthcare Industry with organizations headquartered in the US and have global stakeholders listed in the Qualtrics data base. The researchers are utilizing Qualtrics to solicit an identified population of 100 CEO and C-Level Executives, based in the US working in the Healthcare Industry and has global stakeholder. There probability sample with random selection of 80 to produce a quota sampling of 30 participants completing the online survey with a response rate of 37%.

The survey will be conducted online using an on-line survey instrument created in Qualtrics survey tool.  The study will use multiple choice and Likert scale questions.  The survey will consist of three (3) demographic questions and 10 analytical questions related to the participants' view of trust within their organizations for a total of 13 questions.  The survey instrument will be validated by a pilot study of 3 participants (10%) of the 30 quota participants using Cronbach’s Alpha in SPSS for testing reliability. Once the survey instrument is validated the full survey will be conducted.  Data will be analyzed by running a Pearson Correlation in SPSS to find the positive and negative correlations between two variables for the multiple choice questions and using Spearman’s Rho for rank-order correlation in SPSS for the Likert scale questions.  The data will be collected without personally identifiable data and the anonymous response will be stored within Qualtrics Data System. 

The Project Objectives

The objectives of the study are to: 1) Confirm that CEOs and C-Level Executives of global organizations value the creation of Trust within their organizations. 2.) Discover if the CEOs and C-Level Executives of global organizations view themselves as trustworthy. 3). Identify the perceived level of Trust the organizational stakeholders have through the eyes of the leader. And (4) Determine how CEOs and C-Level Executives of global organization gain and maintain trust within their organizations. 

 

Boyer's Domain: 
Leadership and Trust
Stakeholder's Trust
Trust in Turbulant Times

Comments

Debra S Sandberg's picture Debra S Sandberg | June 23, 2017 11:53 am MST

The project is currently answering the Modification Letter from the IRB - 6/23/17 

Debra S Sandberg's picture Debra S Sandberg | July 13, 2017 12:32 pm MST

July 13, 2017 -The project received an Exempt Determination letter from the IRB and is moving forward to the pilot study.  The project is using a Qualitative Survey Instrument through Qualtrics and will be recruiting CEOs and C-level Executives through the B2B database for Health Care Industry Leaders.  Participants will be recruited by randomly selected.  The survey will be completed anoymously on-line.

Debra S Sandberg's picture Debra S Sandberg | July 31, 2017 2:48 pm MST

We have completed the pilot study using SPSS and Cronback's Alpha for reliability and scored reliablity statistic of .526.  We then made minor adjustments to the survey instrument.  Today 7/31/17 will be the launch for the recruitment of participants from the B2B database.  Of the 100 qualified healthcare CEOs and C-Level Executives 80 will be randomly selected with an anticipated on-line return of 30 fully completed surveys.  This will give us a 37.5% online return rate. The project has been launched.

Erik Bean's picture Erik Bean | August 3, 2017 11:02 am MST

Congratulations Debra and Michael on this milestone!  There is much promise in publishing and presenting this study. -- Erik

Debra S Sandberg's picture Debra S Sandberg | August 3, 2017 1:19 pm MST

8/317 We now have our 30 completed on-in survey responses from the B2B Database and have uploaded the survey responses into SPSS.  Now the fun begins - Data Analysis!  Keep you updated.