The Power of Unstructured Data: A Study of the Impact of Tacit Knowledge on Business Performance
This study examined the incorporation of tacit knowledge into corporate business intelligence and its
impact on business performance, specifically analyzing individual productivity. Business productivity
in relation to the use of knowledge has been investigated but using macro-dimensions not specifically
oriented to individual workers’ productivity. This study was based on externalization, one of the
modes in the theory of organizational knowledge creation (that is, converting tacit knowledge into
explicit knowledge). The findings on the literature stated that knowledge is the most important piece
of business competitive advantage and that tacit knowledge is a key part of that knowledge. This
research found that tacit knowledge did not influence individual engineers’ productivity and as such
did not affect business performance. Additionally, it found that tacit knowledge was not a factor that
could be used to predict individual productivity. This research was the first attempt to investigate
individual productivity in relation to tacit knowledge.
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