ISO 9000: Is It Worth It?

This work was a doctoral course group project that was subsequently published on the ASQ's website (link no longer active).  

Abstract: 
Standards play a critical role in our lives every day. Without standards, quality would suffer, safety would be jeopardized, and efficiencies would not be realized. Organizations need standards to communicate, and to conduct business. 
 
To promote standardization worldwide, the International Organization for Standardization (ISO) developed standards, so that a common international standard for documentation of quality systems could be applied regardless of culture. ISO standards can be adapted and applied to many different industries because of the broad construct of generically written standards (Foster, 2004). 
 
In 1987, ISO adopted ISO 9000 as an international standard. Ever since, business analysts and other observers have debated whether it is an "effective" standard and worth pursuing. We believe it is. 
This publication has been peer reviewed.
Publication Type: 
Journal Article
Authors: 
Amponsah, C.
DeClouette, A.H.
Dew, D.
Pogue, E.
Wilson, C.
Year of Publication: 
2007
Journal, Book, Magazine or Other Publication Title: 
American Society for Quality
Date Published: 
Friday, June 15, 2007
Publication Language: 
English
Boyer's Domain: